FAQs

 

 

I am a designer. Do I get a designer discount?

Yes. To learn more about becoming an interior designer/trade partner please Click here.

Do you charge sales tax?

HomeFabrics & Rugs is required to collect sales tax on items that are purchased or shipped to locations where we operate retail showrooms. Click here for a list of showrooms.

Where is my confirmation e-mail?

Once an order has been placed, you will receive an email confirmation outlining the details of your purchase. If you fail to receive an email confirmation, please Contact Us and we will ensure you receive one for your records.

What if my order is damaged?

We are dedicated in ensuring our customers are satisfied with their purchase. In the rare instance your product was damaged during transit, please save all of the original packing materials and Contact Us immediately. We will coordinate a pick- up of the merchandise and deliver a replacement item to you immediately. In order to best serve you, please Contact Us within five days of receipt of your purchase to report any damage or further issue with your merchandise.

What if I received an incorrect item?

If you have received an incorrect item, please Contact Us. We will coordinate a pick- up of the merchandise and deliver a replacement item to you immediately. In order to best serve you, please Contact Us within five days of receipt of your purchase to report any damage or further issue with your merchandise.

How do I change or cancel an order?

You may cancel your order or make any changes to your order within 24 hours of your original purchase. Should you cancel your order within this time frame, we will provide a full refund to your original method of payment. You will receive a confirmation email showing the changes made to the order or verifying a cancelation. If you have not received a confirmation email, your order has not been canceled or modified. Once your purchase has shipped we are unable to cancel your order or make any changes. If you wish to make a  return, please refer to our return policy.

How do I return an item?

To return an eligible item to our distribution center, please Contact Us to receive a RA (Return Authorization) number. Complete return instructions will be provided, including where to ship your return once you have requested an RA number. To return your product, use the original packaging if materials are in good condition. Make sure all open or loose ends are securely sealed with packing tape. If you cannot reuse the original packaging to return a rug, a heavy-duty disposable plastic painter's tarp (available at most hardware stores) is a great substitute. Make sure to remove any and all original packing labels prior to shipping your rug to our distribution center. We recommend purchasing insurance prior to shipping your product, as any losses or damages that occur during shipping will be your responsibility. We are unable to provide a refund for any merchandise that is returned to us dirty or damaged. You are responsible for all return freight charges. Once we have received the return merchandise and verified the product's condition, a credit will be refunded to your original method of payment within 5 business days.

Do you ship outside of continental United States?

We do not currently ship internationally, or to Alaska, Hawaii, or Puerto Rico. We do not ship to P.O. Boxes or to Military APO's. 

How are orders shipped?

Everything is shipped via Fed Ex. Exception: Small samples are shipped via USPS first class and oversized items are shipped via common carriers/freights.

How do I become a supplier?

Please fill the Contact Us Form for further enquiry.

Do you have retail store locations?

Yes, we do. Please click here for all locations.